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OFFICE™ Remote Desktop Support Advantage
- Easy remote connections to resolve most problems:
- From printers and network connections to resolving program errors
- Respond instantly to user requests, no in-house intermediary
- Desk top icon to connect
- User clicks on the icon and a technician makes phone contact
- Secure safe connections
- 6 incidents/computer annually (e.g. 3 users in an office 18 incidents), additional incidents will be charged on a per incident rate
- "Click-on" desktop icon for rapid response
- Fix common problems without going onsite
- Vista and XP support
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